Terms ans Conditions
The following information is part of BTY’s complete Terms and Conditions.
1. Best Thai Year (“BTY”) programs operate under TAT (Tourism Authority of Thailand)
license no. 13/01979 (CYC Group Bangkok).
2. Best Thai Year books and schedules activities typically (but not necessarily) offered to
long-stay travelers and visitors in Thailand and neighboring countries, with carefully selected
service providers (including travel service websites (including travel service websites, travel
companies and vendors, organized tour providers, travel and airline agents, cruise
operators, guides and personal assistants, etc.). These services may include
accommodations (in hotels, apart-hotels, apartments, villas), transfer services, private/public
transportation, car rental, course and activity operators, cultural performances, personal
assistants/concierges/and guides, restaurants, tourist sites, in Thailand and/or neighboring
countries. The specific service providers in each case have sole responsibility for their
respective services.
3. BTY will assist Clients to plan, modify, and customize their long-stay programs.
4. Reservations of program elements (such as long-stay living arrangements and hotels, tour
guides, concierge, courses and activities, guided tours, cultural performances, etc.) are
subject to cancellation fees determined by the service providers in each case and by BTY,
which are a function of the cancellation date. By registering for a BTY program, participants
confirm that they are aware of and agree to these terms. BTY advises all participants to
purchase travel cancellation insurance.
5. BTY will assist Clients in submitting claims for refunds for services that were not provided
or were inadequately provided or were not used by the Client (according to the applicable
refund policy), and to assist in Clients’ communications.
6. a) The Client is obligated to inform BTY of any personal special needs or restrictions
(including medical conditions, dietary restrictions, required assistance, etc.).
b) BTY and the service providers are not obligated to accept any booking for an entire
long-stay program or any specific service, at BTY’s discretion.
7. (a) BTY will prepare a preliminary program for the Client, at the Client’s request, at no cost
(“Preliminary Program”).
(b) BTY will inform the Client of the details of the payment terms, terms of participation, and
cancellation terms of their personal program, etc.
(c) The Total Program Cost is based on the costs known to BTY at the time of its
preparation of the Final Itinerary for the Client. The Program, any element thereof, and
the Total Program Cost are subject to changes made by service providers, and/or events
that are not in BTY’s control (e.g., Covid-19 restrictions, political unrest, natural
disasters, etc.). BTY advises all participants to purchase travel insurance and
cancellation insurance.
Full Terms and Conditions will be sent to Clients on the basis of their final personalized
program and its elements.
